Question 1

Does the app support payments in different currencies?

Accepted Answer

Yes, the app supports payments in various currencies. The available payment methods are: PayPal, Debit/Credit card.

Question 2

How can I check my reservation history in the app?

Accepted Answer

Tap on Reservations in the app and choose a category: Active, Future, or Completed.

Question 3

What notifications can I receive through the app, and how can I enable or disable them?

Accepted Answer

The app includes a Notifications module that informs you about: active reservations, changes in reservation status, and available parking spaces. On first use you will be asked to allow notifications. You can manage notification settings at any time in the app's Settings.

Question 4

How can I change the app's language?

Accepted Answer

To change the app's language: go to Settings, select Language, and choose your preferred language from the available list.

Question 5

Does the app work offline?

Accepted Answer

No, the app does not work offline. An internet connection is required to use the app.

Question 6

Can I assign more than one car to my account?

Accepted Answer

Yes, you can assign multiple cars. Go to My Vehicles, tap Add New Vehicle, and enter the details of the new vehicle.

Question 7

How can I update the licence plates associated with my account?

Accepted Answer

To update your licence plates, go to My Vehicles and add a new vehicle with the correct details.

Question 8

Can I use the app on two devices simultaneously?

Accepted Answer

Yes, you can use the app on two devices at the same time.

Question 9

What should I do if I want to cancel a reservation?

Accepted Answer

❓ [Answer not captured in export — fill in from the live FAQ page]

Question 10

Can I withdraw funds from my account?

Accepted Answer

❓ [Answer not captured in export — fill in from the live FAQ page]

Question 11

What the installation process looks like?

Accepted Answer

The installation of the device is done by an electrician or the garage owner and depends on how advanced the garage door system is.

Question 12

How can I order the garage door opening module?

Accepted Answer

After downloading the Share.P app, call our customer service. After answering a few questions and checking the location, a Share.P representative will select the appropriate version of the device and deliver it.

Question 13

What type of communication systems does the garage door opening module use?

Accepted Answer

Share.P devices are based on IoT technology and communicate via GSM.

Question 14

What type of documents do I need to install the module?

Accepted Answer

You must be the owner of the barrier or garage door of the parking lot. Otherwise, you must provide a Share.P employee with the contact details of the person who manages the parking space.

Question 15

I am a tenant in a residential building. Can I rent out my spot?

Accepted Answer

Yes, it is possible if you have the permission of the owner of your parking space, especially if the entrance is closed by a gate or barrier that belongs to a community of one owner.

Question 16

The parking barrier won't open. What should I do?

Accepted Answer

If the parking barrier does not open, contact ShareP Customer Service by email at support@sharep.io or by phone at +41 44 505 44 50. The team will assist in resolving the issue.

Question 17

Does the system allow parking time extensions?

Accepted Answer

Yes, you can extend your parking time directly in the ShareP mobile app.

Question 18

How can I pay for parking if I forget to use the app?

Accepted Answer

Parking can only be paid for via the ShareP mobile app. No alternative payment methods are available.

Question 19

Does the system support entry and exit outside standard operating hours?

Accepted Answer

Yes, the system operates 24/7, allowing you to enter and exit the parking lot at any time.

Question 20

Can I park in the same space every day?

Accepted Answer

Yes, with the ShareP app you can reserve a specific parking space for a set period, such as a month or longer.

Question 21

How do I report damages or issues at the parking lot?

Accepted Answer

To report damages or issues, call ShareP Customer Service at +41 44 505 44 50. The team will inform the parking owner about the problem.

Question 22

What happens if I tailgate another vehicle into the parking lot?

Accepted Answer

The system will not register your vehicle's entry, which may prevent it from recognising your vehicle for exit.

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