If the parking barrier does not open, call ShareP Customer Service:
1. Email: support@sharep.io
2. Phone: +48 22 777 41 41.
The team will assist in resolving the issue.

If not, please send us an email or contact our support team.

Yes, you can park in such a space, but:

• During the reservation process in the app, you must select the option for a disabled parking space.

If not, please send us an email or contact our support team.

Yes, you can extend your parking time directly in the ShareP mobile app.

If not, please send us an email or contact our support team.

Parking can only be paid for via the ShareP mobile app. No alternative payment methods are available.

If not, please send us an email or contact our support team.

Yes, the system operates 24/7, allowing you to enter and exit the parking lot at any time.

If not, please send us an email or contact our support team.

Yes, with the ShareP app, you can reserve a specific parking space for a set period, such as a month or longer.

If not, please send us an email or contact our support team.

To report damages or issues:

• Call ShareP Customer Service at +48 [enter number].
  The team will inform the parking owner about the problem.

If not, please send us an email or contact our support team.

The system will not register your vehicle's entry, which may prevent it from recognising your vehicle for exit.

If not, please send us an email or contact our support team.

1. Automatic licence plate recognition: You should receive a push notification in the app explaining the issue. If not, contact Customer Service.
2. QR code: The app should display the reason for entry denial. If not, contact Customer Service.

If not, please send us an email or contact our support team.

The system detects vehicles correctly registered in the app and with valid reservations.

If not, please send us an email or contact our support team.

1. If the barrier opened the first time, the system recognised your vehicle, and parking started. You cannot re-enter in this case.
2. If the barrier didn’t open, the system should allow re-entry after resolving the issue.

If not, please send us an email or contact our support team.

1. Automatic licence plate recognition: You should receive a push notification in the app explaining the issue. If not, contact Customer Service.
2. QR code: The app should display the reason for exit denial. If not, contact Customer Service.

If not, please send us an email or contact our support team.

Contact Customer Service via email or phone. They will help assign a different parking space for your reservation.

If not, please send us an email or contact our support team.

In the app:
1. Select the parking lot.
2. Go to the Reservations tab.
3. Choose Select a space.

If not, please send us an email or contact our support team.

Yes, spaces for larger vehicles are marked with a dedicated icon in the app.

If not, please send us an email or contact our support team.

This is only possible if the spaces are at different parking lots.

If not, please send us an email or contact our support team.

Yes, but you need to make separate reservations for each day.
Alternatively, many parking owners offer monthly subscriptions that allow parking on specified days and times. These subscriptions renew automatically at the start of the next billing period.

If not, please send us an email or contact our support team.

Yes, you can reserve a parking space for an entire month in advance.

If not, please send us an email or contact our support team.

Yes, but you need to make separate reservations for each selected day.

If not, please send us an email or contact our support team.

Currently, this feature is unavailable, but we are working on adding it.

If not, please send us an email or contact our support team.

In the app:
1. Select the parking lot.
2. Go to the Reservations tab.
3. Choose Select a space.

If not, please send us an email or contact our support team.

You can cancel your reservation before it starts and receive a partial refund. Refunds are handled on a case-by-case basis—contact our Customer Service:
1. Email: support@sharep.io
2. Phone: +48 22 777 41 41.

If not, please send us an email or contact our support team.